The Client Experience in the Built Environment

24 August 2020

Join the ACA and beaton on 9 September for exclusive insights on the client experience within the built environment sector.

Speakers George Beaton and Jon Huxley will lead webinar participants through this important discussion to understand the client experience and why it plays such an important role in our industry and how we are performing. They will present compelling research that demonstrates why delivering excellent client experience is significant for your business growth ambitions, and what tangible actions you can take to increase the likelihood of potential clients choosing you.

Our Speakers

George Beaton, Executive Chairman, beaton

George has guided numerous beaton clients in his 30+ years as an adviser and researcher.

His background in business school teaching, combined with his work in professional services firms, public and private companies, universities and governments gives him deep insights into the challenges and opportunities that leaders and their organisations face.

George’s management experience includes founder and executive director roles in consulting, communications and marketing research firms, and professorships in leading universities in Australia and South Africa.

Jon Huxley, Partner NZ, beaton

Jon’s passion is in helping beaton’s clients deliver profitable growth for their businesses.

He has 10+ years in senior business development leadership roles with Beca and PwC, New Zealand’s two largest professional services firms. While General Manager of Business Development at Beca, Jon was proud to be associated with the firm’s serial success in the beaton Client Choice Awards. His experience prior to that with ANZ Bank gives him a unique level of business insight and a strong understanding of how businesses operate.

Jon’s experience covers strategy and planning, client engagement, process improvement, leading and delivering training and development programs, coaching of client-facing teams as well as establishing and leading key client programs. He is also a Director of The Business of Trust, where he trains and coaches clients across Australasia on the mindset, skills and behaviours needed to develop sales and build strong client relationships.


Wednesday 9 September 2020

Event broadcast 1–2pm AEST
(WA 11am–12pm, NT and SA  12.30–1.30pm, Qld, ACT, NSW, Tas and Vic 1–2pm)


This online event will be run through GoToWebinar Login to join this online event live by selecting a “live access” ticket. If you can’t make it on the day and would like to view a recording of this event please select a “recording access” ticket to receive the recording registration link after the event.


Members $15
Non-members $30

*One ticket per attendee


To reserve your place book now.


This event will deliver one informal CPD point.


For more information, contact Katherine Ygosse.

M: 0413 520 548