Navigating board complaints
informed by Planned Cover is offering ACA members a 15% discount for their upcoming webinar on Navigating Board Complaints. Lisa Wastell-Anthony and Felicity Dixon will unpack the most common issues that lead to Board complaints against small practices in Australia, and share practical advice on how to prevent them.
The session will focus on four recurring problem areas: missing or incomplete Client–Architect Agreements, project budgets, poor communication, and unmanaged project delays. Participants will explore how these issues arise, why they escalate, and the practical steps they can take to reduce risk
Using real-world examples and risk management insights, Lisa and Felicity will highlight how preventable many complaints are when practice systems are clear, consistent and well-documented.
Participants will come away with improved understanding of their professional obligations, better tools for managing client expectations, and practical strategies for avoiding complaints, claims, and reputational damage.
WHEN
Thursday 26 February 2026 | 1–2pm AEDT
CPD
1 formal point
COST
General $80
ACA members $68
See below for discount code (log in for access).
BOOKING & INFORMATION
NOTE: Member Only Content